In general, we do not  hold stock on hand.  All items are bought after orders are received. For this reason, cancellations are not permitted after products have already been purchased. For more informaiton on refunds, please read the FAQ below!

!! ORDERS CAN TAKE 2-4 WEEKS TO PICK UP AND SHIP OUT !! To shop ready to ship items, please check our 'On Hand' category.  

 

Tokyo Disney Resort:

All items require in-park pick-up, and will be shipped after our scheduled pick-up days.

Pick-Up Schedule 

JUNE 25TH / JULY 8

 

ORDER FLOW:

 

Tokyo Disney Resort Orders

1) Order Confirmation
Your order is successfully placed once checkout is complete.

2) Item Collection
Items will be collected on our next scheduled pick-up date (listed in our FAQ and Instagram bio).
You will only be contacted if an item is sold out — if that happens, we will offer you several options.

3) Packing & Shipping
We generally only ship on Sundays (2-3 times a month). Please allow around 7–14 days after pick-up for your order to be packed and shipped. Your order could be shipped sooner if it falls near a shipping weekend.
Tracking will be sent automatically to the email you checked out with, so there’s no need to contact us for updates.

Japan Disney Store &  other character goods

1) Order Confirmation
Your order is successfully placed once checkout is complete.

2) Processing & Pick-Up
There is no fixed pick-up date for Japan Disney Store or other character orders.
We place online orders and collect in-store as needed, usually multiple times per week. You will only be contacted if an item is sold out — if that happens, we will offer you several options.

3) Turnaround Time
Processing time for Japan Disney Store and other non-TDR orders is 7–12 days. Some smaller orders may ship sooner. Tracking will be sent automatically to the email you checked out with, so there’s no need to contact us for updates. 

 

ALL OTHER Q+A:

Q: What if i a place a Disney order and my item(s) sells out?

Don't worry! If any items are sold out we will contact you with options (exchange, wait for restock or refund). If you have ordered multiple items we will generally fulfil all of the in stock products. 

Q: Are all of your products on hand?

Please see our 'on hand, ready to ship' category for products on hand. Other than this, all products are paid for after we receive orders. 

Q: I ordered a preorder & non preorder item. When will my package ship?

Your order will be shipped after the preorder release date. If you don't want to wait, please place 2 separate orders.

Q: How long will it take to process my order?

For Disney Parks, please check the pick up date. After the pick up date if your entire order is on hand, we will generally ship within 7-14 days. Your order could be shipped sooner if it falls near a shipping weekend.

Q: What shipping do you use? How long does shipping take? Is it insured?

Our options are Japan Post EMS or tracked International ePacket Light. ePacket is cheaper and available for orders 2kg or lower. For orders over 2kg, only EMS is available. You can expect airmail to arrive in 10-14 days, and EMS in 3-7 days. ePacket packages are not insured, EMS packages are automatically insured at no cost to the customer.

Q: Tracking has stopped updating. Where is my package?

Once your package has arrived in your country, we suggest switching from using the Japan Post tracking website to your local courier for more detailed information. For example: UK address - Royal Mail / Parcel Force. For USA - USPS. Here you will also see if your package is being held for any reason (failed delivery attempt) or requires customs payment before arriving to you. 

• If your package has been sent back to us because of such reasons, you will not be refunded for the product. Should you want us to resend your package, please contact us and we will invoice you for shipping once we have the package on hand.
• I can only see the same tracking information as you, so please check this info + contact your local postal service if necessary before contacting us. 

Q: My package arrived damaged! Can i have a refund?

We spend lots of time preparing your orders to ensure that they are securely packed with bubble wrap, paper, and air cushioning. Once the package has shipped, We are not responsible for any damage incurred during shipping.

Q: My package is lost! What happens now?

Once packages leave Japan, we are not responsible for any lost items. If you paid for EMS shipping, we will make a formal inquiry at the post office. ePacket shipments are tracked but limited, and inquiries are not able to be made.

Q: Will i need to pay customs / import taxes? 

Possibly. Any fees such as these are the buyers responsibility, please check the customs and tax regulations in your country.

 

 

TOKYO DISNEY RESORT SIZE GUIDE

*This size guide is for TDR only. For Disney Store, size info is written in the description.

CLOTHING ITEMS WITHOUT SIZE OPTIONS ON THE PRODUCT PAGE ARE ALL ONE SIZE. THESE ITEMS ARE CONSIDERED M / L ~

Unisex/Men's (including unisex trunks and boxers)

size	height	Chest circumference	Waist circumference
XS	145-155cm	72-80cm	60-68cm
S	155-165cm	80-88cm	68-76cm
M	165-175cm	88-96cm	76-84cm
L	175-185cm	96-104cm	84-94cm
LL (XL)	175-185cm	104-112cm	94-104cm
3L (XXL)	175-185cm	106-114cm	98-110cm
4L	180-190cm	112-120cm	108-120cm
5L	180-190cm	118-126cm	118-130cm

 

 Ladies (including Ladies trunks and boxers)

size	height	bust	Waist	Hip
S	150-158cm	72-80cm	58-64cm	82-90cm
M	154-162cm	79-87cm	64-70cm	87-95cm
L	154-162cm	86-94cm	69-77cm	92-100cm
LL (XL)	158-166cm	93-101cm	77-85cm	97-105cm
3L (XXL)	158-166cm	100-108cm	85-93cm	102-110cm

 

 Kids

size	height	Chest circumference
100	95-105cm	49-55cm
110	105-115cm	53-59cm
120	115-125cm	57-63cm
130	125-135cm	61-67cm
140	135-145cm	65-73cm
150	145-155cm	70-78cm

 

Baby

size	body weight	Reference age
50 to 70	4–7 kg	Newborn to 6 months
70	9kg	6–12 months
80	11kg	1 year old
90	13kg	1-2 years old